City of Kansas City, MO
General Services Department Strategic Plan
The City of Kansas City, Missouri has a long history of citywide and department-level business planning that is measurable and actionable. In 2024, the General Services Department, which oversees all internal services functions for the city, identified broad goals, but needed to dive deeper into operational objectives and tactics in order to make their plan more measurable.
PorchLight Insights assessed existing plan language and identified gaps through a series of stakeholder interviews. Our work included a rearrangement of existing plan language and new objectives and tactics based on division-level feedback. We worked with management in General Services to identify best practice and most relevant performance measures at each level of the plan that will help monitor progress on strategic goals and objectives.
“Porchlight Insights significantly accelerated the completion of our Strategic Plan, saving our department months of effort. I look forward to the opportunity to collaborate with them on future projects.”